Flat lay image of a rose, fountain pen, and paper on a rustic wooden table.

Our story

How we got here

The people, the place and the promise behind every day of care.

Our story

A house built around a writing desk

Families sharing supper at the long kitchen table
A resident looking up into the autumn trees
A resident in a red cardigan telling a story on the sidewalk
A resident addressing an envelope on her bed in the lamplight
Three generations raising glasses at the garden table
Chapter 01

A postcard about roses

Elise's father, living with Alzheimer's, wrote her four lines about the roses outside his window. It took him an hour. It changed how she thought about care.

Chapter 02

A brick house on Hartwell Street

In 2010 she bought a 1920s house near Sager Creek and put a writing desk in the front room before anything else.

Chapter 03

The first letters

Hartwell House opened in 2011 with twelve residents. That first month they mailed ninety letters.

Chapter 04

Three households

Two more households followed in 2015 and 2019, each with its own desk by the window.

Chapter 05

Today

Thirty-six residents, more than two thousand letters a year and a postmaster on Broadway who knows them all by name.

  • 36residents in three households
  • 2,400+letters mailed home last year
  • 2011first stamp licked
  • 1:5caregivers to residents by day

Ratings & recognition · sample

  • Readers’ Choice · Best Memory Care
  • Chamber of Commerce · Small Business of the Year
  • Regional Medical Center · Preferred Partner
  • Statewide Aging Network · Person-Centered Care
  • Area Agency on Aging · Community Partner
  • University Nursing School · Clinical Site
  • Literacy Council · Partner
  • Hospice Alliance · Partner
  • Library Friends · Community Award

Write to us. Or better, come by.

Call or text Elise to set a time. Bring a stamp and we'll help your mother write her first letter home.